All our products are handcrafted from the heart. Each product is unique, and no two pieces are exactly the same. Which also means there may be slight differences in colors or print of the product from the image you see on the website. As company policy and due to hygiene reasons we don't offer exchange or refunds on products sold.We offer refunds only if the products are defective or damaged upon receipt. Hence, if there is a problem or defect with your product, please notify us immediately.